Service&Support
Return Policy & Cancel

Store Return Policy


General Guidelines for your Return or Exchange:


In the unfortunate event that the items you purchased in-store are not what you expected or are defective, follow these guidelines before making your return:

• Any merchandise missing the original Universal Product Code is only available for an even exchange on the identical product.

• Returned merchandise that was purchased while on rebate must have original rebate receipt. Without rebate receipt, the value of the

 rebate will be deducted from the return amount.

• Sale price adjustments will be allowed during the sale of an item when this item was purchased up to 14 days prior to the sale, an in-

 store credit will be issued for this balance. However, sale price adjustments are not allowed on end of season discounts, closeout

 items, or special promotions.

• Stock merchandise that is cut or altered will be subject to a 25% restocking fee.



Returns with a Receipt within 90 Days of Purchase:


For purchases made with cash or a debit card you will be issued a cash refund. If your purchase was made with a check a refund will be issued in the form of an in-store credit if the receipt is less than 14 days old. A cash refund will be issued if the receipt is more than 14 days old and you have no outstanding checks with us. If your purchase was made with a credit card then a credit will be issued to the account. If your purchase was made with an in-store credit or gift card then you will receive an in-store credit.



Returns with a Receipt after 90 Days of Purchase:


If you make a return after 90 days of purchase, you will receive an in-store credit for the original purchase price.



Returns without a Receipt:


For transactions without a receipt, you may be able to print a Return Receipt if the original purchase was made by check or credit card by using the Return Receipt Kiosk that is located by the Guest Service Desk at any Tripcraft store. You can also print your receipt online from your Tripcraft account if your purchase was made with a check or credit card. For more information on looking up your orders online and printing your receipt, click here. If your items are on order, in-store credit will be issued for the lowest price offered including discounts due to coupons or rebates. We reserve the right to REFUSE a refund without a receipt. Returns of Holiday and Summer Seasonal Merchandise will not be allowed without a receipt. Please note that a driver's license or state I.D. will be required for all no-receipt returns. NO ID = NO RETURN.



Special Order Returns:


Your Tripcraft store will refund special order items at its sole discretion. Please note that there will be a 25% restocking fee.




Online Return Policy


General Guidelines for your Return:

In the unfortunate and unexpected event that the items you purchased online were not what you expected, or are damaged or defective, contact our Online Guest Service Representatives and request a return. A Guest Service Representative will promptly reply with instructions to ensure your return is handled as quickly as possible. You may return an item purchased from Tripcraft.com within ninety (90) days of receipt of sale. As an added measure of service, the cost of the return shipping will be deducted from your refund amount, unless the return is due to defective merchandise.


Please note, a twenty-five percent (25%) restocking fee will be charged for returns of merchandise ordered online. Returned products must be in unused condition, in the original packaging and contain all accessories, paperwork and parts to ensure your account is correctly credited.



Damaged Products:


If you receive an item that is damaged, please contact our Online Guest Service Representatives to request an exchange. We will assist you with returning the damaged item and receiving a replacement. The replacement will be shipped to the same place the original order was shipped to.



Returns


How do I return an item to a Tripcraft store?

If you purchased the item in one of our many stores and it is damaged, defective or you have changed your mind, please view our Store Return Policy for more information on how to return your purchase.


If I do not have my receipt, can I still return an item?

You are able to return an item to a Tripcraft store without a receipt. However, you may be able to print a receipt from the kiosk located near the service desk at any Tripcraft store if your original purchase was made with a credit card, debit card or check. Please see our Store Return Policy for more details.


How can I obtain a copy of my receipt for a Tripcraft purchase?

You can print a copy of your receipt from the kiosk located near the service desk at any Tripcraft store if your original purchase was made with a credit card, debit card or check. You will need to have the credit card or debit card with you or know your checking account information to print a receipt. Using the same check or credit card, you can also find your orders and print your receipts using your Tripcraft accounts.


When will I receive credit for the return of my Tripcraft.com order?

After you return your Tripcraft.com order and it has been received and processed by our warehouse, you should see the credit on your card in about 7 to 10 days.


Can I return an item I purchased online to a Tripcraft store?

You can return an item you purchased online to a Tripcraft store. However, it is at the individual store's discretion whether or not to accept the return. Please view our Return Policies for more details.


What do I do if I receive a damaged item?

If your item arrives damaged, please contact our Online Guest Service Representatives within three days of receiving the item. We will assist you in returning the damaged item and providing a replacement.



Cancellations


How can I cancel or modify my order?

To cancel or modify your order please contact our Online Guest Service Representatives with your request. However, we cannot guarantee that your request to modify or cancel your Tripcraft.com order will be granted.




Buy Online & Pick up at Store


What if I do not pick up my 'Buy Online & Pick up at Store' order?

Due to limited storage space we can only hold your 'Buy Online & Pick up at Store' order for up to 14 days. After 14 days the product(s) will be returned to the store's sales floor and your account will be credited back your purchase amount less 10% storage and handling fee. Please also note that stock merchandise that is cut or altered will be subject to a 25% restocking fee.


Can 'Buy Online & Pick up at Store' orders be cancelled?

Once your order is 'In Process', it cannot be cancelled and must be returned. Please note that a 'Buy Online & Pick up at Store' order return will be subject to a 10% restocking fee. Please also note that stock merchandise that is cut or altered will be subject to a 25% restocking fee.


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